RETURN AND EXCHANGE POLICY

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Individual (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to CodeNuva Located at EG.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://codenuva.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICYCodes or any virtual product that are bought from CodeNuva can’t be returned. Only shipped Items are eligible for return that are: Books, Final Revisions, etc.

CREDIT POLICY

You are given 7 days to ask for the credit from the date of purchase. Customers are entitled to ask for GIFT CARD in exchange to the product

In order for the product to be eligible for Credit make sure that these following conditions are met:

• Product must be returned in its original packaging
• Product wasn’t used or damaged
• Product must have the receipt or proof of purchase

Product that are on sale or discounted is not eligible for Credit

If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

We offer 100% return to refund that are processed through Credit and has No Expiry Period. Unfortunately, Credits can’t be used to pay for shipping fees.

Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.

Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: [email protected]

You will be updated for their Return Status through their EMAIL and PHONE, provided that all contact information is recorded to us.